POPIA Privacy Notice

Information Officer

Name: Gert Du Plooy

Organisation: Care Line Trading CC

Address: 53 General Alberts Avenue, Randhart, Alberton, 1449, South Africa

What Personal Information We Collect

We collect personal information necessary to provide our financial services, including your name and contact details, identity number and date of birth, medical aid membership details, insurance policy information, financial information relevant to your needs, and employment details where relevant to group schemes.

Source of Personal Information

We receive personal information directly from you (via forms, phone calls, emails, or WhatsApp messages), from medical aid schemes and insurance providers in the course of administering your products, and from our website through cookies and analytics tools.

Purpose of Processing

We process your personal information to fulfil our contractual obligations to you, comply with regulatory requirements (FAIS Act, FICA, POPIA), respond to your enquiries and provide requested services, send you relevant service communications, and improve our products and services.

Third Parties We May Share With

We may share your personal information with medical aid schemes and insurance providers (to process applications and claims), employers (for group scheme administration, with your consent), IT service providers (for website hosting and communication tools), auditors and compliance officers, and regulatory authorities (FSCA, Information Regulator) as required by law.

International Transfers

Some of our service providers may store data on servers located outside South Africa. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with POPIA requirements.

Your Rights as a Data Subject

Under POPIA, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information (subject to legal obligations)
Object to the processing of your personal information
Withdraw previously given consent
Lodge a complaint with the Information Regulator

How to Exercise Your Rights

To exercise any of these rights, contact our Information Officer, Gert Du Plooy, at info@c-line.co.za or write to us at 53 General Alberts Avenue, Randhart, Alberton, 1449. We will respond to your request within 30 days.